info@windows-wellness.com    (407) 415-5429

Health & Safety Protocols

Reopening Policies & Procedures

Our mission has always been health and wellness.  In order to reopen as safely as possible, we have made a number of changes and implemented new protocols that we want you to be aware of.

As we all navigate this new season, we ask for your patience and understanding as the new procedures and protocols are implemented.  All of the changes outlined below have been made so that we can better protect and serve you, as well as ourselves and humanity, in creating a healthier and sterile environment of safer practices.

Due to COVID-19, we are temporarily limiting the number of daily appointments. The health and safety of our clients and staff is very important to us.  To accommodate the increased sanitation measures we will be taking (outlined in the “Our Commitment to Health Safety” section), we will be moving forward with staggered appointment times with a 30-minute gap in between appointments.  We will be scheduling new appointments to fit the updated schedule.

You may call during our administration office hours (M-F 9am-5pm) and speak with Paula, our scheduler, to schedule an appointment and/or be put on the waiting list.

During this time, unfortunately, we will not be offering online booking.  All appointments will need to be booked by calling 407 – 415- 5429 and scheduling through Paula.

Prior to scheduling an appointment, we are asking ALL clients to fill out and sign a COVID-19 Prescreening form.  Click here to fill out the form.  If you call to schedule an appointment, but haven’t yet completed the prescreening form, you will be asked to complete the form before we can schedule a new appointment.  So we recommend taking a few minutes now and completing the form so you will be ready.  If you are a new client, you may simply fill out the New Client Intake form and the COVID-19 Prescreening questions are included in that form as well.
When you arrive for your appointment, please stay in your vehicle and call 407 – 415 – 5429 to let us know you’ve arrived. When your massage therapist has the room sanitized and ready for you, you will receive a return call when it’s time to come in.

 

  • Massage Therapists will wear a mask
  • Clients are asked to also wear a mask (we will provide a disposable one if you do not have one)
  • Door handles and other touch points will be disinfected between every session using hospital grade cleaning supplies
  • Massage Therapists will wash hands and disinfect thoroughly between each session
  • HEPA air purifiers have been added to each massage suite
  • Hand sanitizer will be available in each massage room
  • Massage table linens will continue to be changed between every session
  • The fleece from the face cradle and massage tables have been removed for more proficient sanitation
  • Cloth-covered chairs have been removed from each massage suite and replaced with metal chairs that can be sanitized in between sessions
  • Massage Therapists will check their temperature before beginning work each day
  • Client’s temperature will be checked prior to beginning their session with a no-touch thermometer

We will be enforcing these policies.  Please call to cancel/reschedule if you have:

  • Fever
  • Cough
  • Shortness of Breath
  • Been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus-type symptoms

 

Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations at this time.